Rights Compass

Scenario Navigator

I want to move my data to another service

Step-by-step legal guidance hasn't been verified in Malti yet, so it's shown in English below. The interface is in Malti.

  1. Have you asked the service to export or transfer your data?

    Yes — they refused or ignored me

The service had one month to act on your request (Art. 12(3)), and a refusal must state its reasons (Art. 12(4)). Two honest checks first: the right applies to data you provided and processed on the basis of consent or contract — and direct service-to-service transfer is only owed where technically feasible; a downloadable export always is.

If your request fits and they still refuse or stay silent, complain to your national Data Protection Authority (Art. 77) with a copy of your request.

Primary sources

What you can do next

Lodge a complaint with your national Data Protection Authority — free of charge, in the country where you live or work (GDPR Art. 77).

This is legal information, not legal advice. For your specific case, contact your national Data Protection Authority, labour inspectorate, a trade union or a free legal clinic.