Rights Compass

Scenariowijzer

My account was banned by a platform

De stapsgewijze juridische uitleg is nog niet geverifieerd in het Nederlands, en wordt hieronder daarom in het Engels getoond. De interface is in het Nederlands.

  1. Did the platform give you a notice explaining the decision (a "statement of reasons")?

    Yes, I got a notice
  2. What's the problem with the decision?

    The notice doesn't actually explain anything

Article 17(3) sets exactly what a valid notice must contain: the restriction applied, the facts, whether it was automated, the legal or contractual ground, and your appeal options. "You violated our community guidelines" with no specific clause does not meet that bar — check your notice against the ban notice checker on this portal.

File an internal complaint (Art. 20) pointing out precisely which Article 17(3) elements are missing. If the platform doesn't fix it, that incomplete notice is concrete material for a complaint to your Digital Services Coordinator (Art. 53).

Primaire bronnen

Wat u nu kunt doen

Lodge a complaint with the Digital Services Coordinator of the member state where you are located (DSA Art. 53) — free of charge.

Dit is juridische informatie, geen juridisch advies. Neem voor uw specifieke geval contact op met uw nationale gegevensbeschermingsautoriteit, de arbeidsinspectie, een vakbond of een gratis rechtswinkel.