Rights Compass

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A company won't delete my data

La orientación jurídica paso a paso aún no se ha verificado en Español, por lo que se muestra en inglés más abajo. La interfaz está en Español.

  1. Have you already formally asked the company to delete your data?

    Yes, I asked

  2. Did they respond within one month?

    They refused, citing a legal exception

Article 17(3) lists when a refusal can be lawful: freedom of expression and information; a legal obligation to keep the data (e.g. tax or accounting rules); public-interest tasks; public health; archiving, research or statistics; and establishing, exercising or defending legal claims.

Compare the company's stated reason against that list. If it clearly doesn't fit any of these, you can complain to your Data Protection Authority. If you're not sure whether the exception genuinely applies to your case, that is exactly the question for your DPA or a lawyer — this portal won't guess it for you.

Fuentes primarias

Qué puedes hacer a continuación

Lodge a complaint with your national Data Protection Authority — free of charge, in the country where you live or work (GDPR Art. 77).

Esto es información jurídica, no asesoramiento jurídico. Para tu caso concreto, contacta con tu autoridad nacional de protección de datos, la inspección de trabajo, un sindicato o una clínica jurídica gratuita.