Diritti digitali (DSA / DMA / IA)

Strumenti

• Reporting illegal content (notice and action)

  Art. 16

  Any hosting service must give you an easy, electronic way to report content you consider illegal. It must confirm receipt of your report, tell you its decision, and say whether automated tools were used. Reporting is free.

• Statement of reasons for moderation decisions

  Art. 17

  If a platform removes or demotes your content, suspends or terminates your account, or demonetises you, it must give you a statement of reasons: which restriction it applied, the facts behind it, whether the decision was automated, which law or which term of service you allegedly breached, and how to appeal (Art. 17(3)). A silent ban is itself a violation.

• Free internal appeal

  Art. 20

  Online platforms must run a free internal complaint system: you can appeal a moderation decision for at least six months, the review cannot be wholly automated, and an unjustified decision must be reversed. The smallest platforms (micro and small enterprises) are exempt.

• Out-of-court dispute settlement

  Art. 21

  If the internal appeal fails, you can take the dispute to a certified out-of-court settlement body — free or at a nominal fee for you, and the platform must engage in good faith. Honest limit: the body's decision is not binding on the platform; going to court always remains open.

• Recommender systems: transparency and opt-out

  Art. 27, Art. 38

  Platforms must explain in plain language the main parameters of their recommender feeds and any options you have to change them (Art. 27). The largest platforms (VLOPs) must additionally offer at least one feed option that is not based on profiling you (Art. 38).

• Complaint to the Digital Services Coordinator

  Art. 53

  You can lodge a complaint against a platform with the Digital Services Coordinator of the member state where you are located, alleging an infringement of the DSA — free of charge. The Coordinator is the DSA's analog of a Data Protection Authority.

• Gatekeeper platforms: defaults, uninstalling, interoperability

  Art. 6, Art. 7

  Companies formally designated as "gatekeepers" must let you uninstall preinstalled apps, change defaults via choice screens for browsers and search engines, install third-party apps and app stores, and — for the biggest messaging services — respond to interoperability requests. Honest limit: these duties bind only the designated gatekeepers, not every platform.

• Prohibited AI practices

  Art. 5

  Since 2 February 2025 the AI Act bans certain uses outright: social scoring by or for public authorities, exploiting people's vulnerabilities, untargeted scraping of facial images, and emotion recognition at work and in education (with narrow safety and medical exceptions).

• You must be told it's AI

  Art. 50

  AI systems that interact with people must disclose it where it isn't obvious, and AI-generated or AI-manipulated content ("deepfakes") must be labeled, including in a machine-readable way. Honest timing note: these transparency duties apply from 2 August 2026.

• AI complaints and the right to an explanation

  Art. 85, Art. 86

  From 2 August 2026 you can complain about an AI system to your national market surveillance authority (Art. 85), and where a decision with legal or similarly significant effects on you was based on the output of a high-risk AI system, you have the right to a clear and meaningful explanation (Art. 86).