My account was banned by a platform
A orientação jurídica passo a passo ainda não foi verificada em Português, por isso é apresentada em inglês abaixo. A interface está em Português.
Did the platform give you a notice explaining the decision (a "statement of reasons")?
Yes, I got a noticeWhat's the problem with the decision?
The decision is wrong — I want to appeal
Appeal inside the platform first: the internal complaint system is free, stays open for at least six months, cannot be wholly automated, and an unjustified decision must be reversed (Art. 20).
If the internal appeal fails, you can take the dispute to a certified out-of-court settlement body in your country (Art. 21) — free or near-free for you. Honest limit: its decision does not bind the platform, and going to court always remains open. A complaint to your Digital Services Coordinator (Art. 53) is available in parallel.
Fontes primárias
- GDPR Art. 20 · CELEX 32022R2065 ↗Free internal appeal
- GDPR Art. 21 · CELEX 32022R2065 ↗Out-of-court dispute settlement
O que pode fazer a seguir
Escalate to a certified out-of-court dispute settlement body in your country (DSA Art. 21) — free or near-free for you; its decision is not binding, and going to court always remains open.
Isto é informação jurídica, não aconselhamento jurídico. Para o seu caso concreto, contacte a sua autoridade nacional de proteção de dados, a inspeção do trabalho, um sindicato ou uma consulta jurídica gratuita.